Frequently Asked Questions

Support

Start by clicking the Become a Customer menu button, then fill out the customer registration form completely. Be sure to upload documentation  that verifies your barber/professional status.

Once you become a customer, You will be able to order off this website. If you are in the neighborhood, please come visit our showroom.

No, there is no minimum purchase amount for instore or online shopping.

  • Prices are subject to change based on manufacturer updates
  • We reserve the right to correct pricing or product description errors at any time.
  • Images may vary slightly due to manufacturer changes.
  • If you receive the correct model/style ordered, return shipping is not covered for cosmetic differences. However, returns are accepted within the policy period.

Shipping

We ship via FedEx, UPS, and USPS and reserve the right to choose the most cost-effective method.

  • P.O. Box orders ship via USPS
  • Small/light items may ship via USPS First Class

Note: Some residential deliveries may require a signature.

We cannot guarantee delivery dates. Delays may occur due to:

  • Weather
  • Carrier issues (FedEx, UPS, USPS)
  • Manufacturer backorders

Shipments containing liquids or sprays (ORM-D materials) may take longer to residential addresses than commercial locations.

FREE shipping on orders $100+ (Continental U.S. only) Maximum 40 lbs.

Rates will be calculated for orders under $100

Alaska, Hawaii, and APO/FPO rates are calculated at checkout.

  • Orders placed before 11:30 AM ET typically ship the same business day
  • Most orders ship within 1–2 business days
  • Orders are processed in the order received

If an item is oversold or backordered, we will contact you with options (wait, substitute, or refund). You may request a refund at any time for delayed items.

  • Next Day Air & Two Day Air available at checkout
  • Orders must be placed by 1:00 PM ET for same-day processing
  • Carriers do not pick up on weekends or holidaysExample: Friday Next Day Air ships Monday, delivers Tuesday.
  • We ship only within the United States (including AK, HI, APO/FPO)
  • We cannot ship liquids or sprays to AK, HI, or APO/FPO due to postal regulations.

Barber United Distributors headquarters is located in Atlanta, GA with several warehouse locations across the US.

Return & exchange

We offer a 30-day return policy on most items, in addition to any applicable manufacturer warranty. 

After 30 Days
Please refer to the manufacturer’s warranty. We’re happy to assist you in contacting the manufacturer if needed.

For sanitary reasons, the following items cannot be returned once opened unless there is a verifiable manufacturer defect:

  • Straight razors
  • Shears
  • Combs & brushes
  • Guards
  • Liquids and sprays

Special order items (including barber chairs) are non-returnable.

  • Return items in original packaging with proper protection to prevent damage.
  • Include a copy of your invoice for faster processing

Return Address:
Barber United Distributors
4300 Northaast Expressway
Atlanta, GA 30340

  • Non-defective returns will be refunded minus our original shipping cost (if we paid shipping)
  • Refused shipments will be refunded minus both outbound and return shipping costs
  • A 15% restocking fee may apply to clippers, trimmers, shavers, and electrical items

Restocking fees are waived for verified manufacturer defects.

  • Example of defect: item does not power on
  • Not a defect: dissatisfaction with performance

All defect determinations are at Barber United Distributors discretion.

You must report any missing or damaged items within 10 days of delivery.